On this page, you will find a description of our very simple Refund Policy, plus our easy one-step process for requesting a refund. Also included is helpful information about how your refund will be processed, such as when to expect your full purchase price to be credited back to your bank or credit card.
OUR REFUND POLICY
Our refund policy could not be more simple: If you are unhappy with your purchase(s), for any reason at all, at any time, you will get a complete refund, with no questions asked.
HOW TO GET A REFUND
The best way to submit a refund request (which would never be denied, as I said) is to use our CONTACT KENT page. (This contact page is accessible from the main menu, at the top of every page or post on this website.)
*Whenever possible, please provide the email address that you used when purchasing your product(s), and the title (or a basic description) of the item(s) for which you would like a refund.
*Please allow 24 hours (but usually less), for Kent to respond directly to your request.
After you contact Kent, your actual refund will be processed through our payment processing service, which is PayPal.
HELPFUL DETAILS FROM PAYPAL
FROM KENT: You do not have to go through PayPal (directly) for a refund (although you can of course, if you prefer). Instead, I can take care of that immediately for you, via my CONTACT KENT page.
Where is my refund?
We send all refunds back to your original payment method. The time it takes to receive your money varies by payment method.
Credit card (including PayPal Credit)
When you pay with a credit card, it takes between 1 and 2 billing cycles for a refund to complete, depending on the card issuer.We’ll still send a refund to a canceled or prepaid card. Contact your card company to access this money.
Debit card
When you pay with your debit card, it usually takes up to 5 business days for a refund to complete. Some refunds can take up to 30 days, depending on the card company. If we can’t apply the refund to your debit card, we’ll add it to your balance with PayPal.
Bank account
When you pay with your bank account, we’ll be automatically transfer the refund to your bank account. Once issued, refunds usually take up to 5 business days to complete.
PayPal balance
When you pay with your balance, the refund will go to your PayPal Balance on the same day.
PayPal balance plus credit card
When you pay with your balance and credit card, the refund will go to your PayPal balance and credit card. Once issued, the refund will go to your balance on the same day. The refund to the card can take between 1-2 invoices, depending on the card issuer.Some sellers can only send refunds with an eCheck issued by their bank. If you’re refunded by eCheck, it must clear the sender’s bank before you can receive it.Once issued, an eCheck clearing process usually takes up to 5 business days to complete, but in some cases, it may take longer (Saturday, Sunday, and Holidays aren’t considered business days). The refund will appear in your balance with PayPal.Here’s how to view the status of a refund:
When your refund shows as “pending” it means the seller has issued the refund, but the money hasn’t cleared their bank. It usually takes up to 5 business days for a refund to complete. If your refund is still pending after 5 business days, contact the seller for details.
Temporary hold
When your refund shows as “on hold”, the seller refunded before the original payment could clear your bank. It usually takes up to 5 business days for payments to clear your bank. When the original payment clears, the refund will complete.
Refunded or Partially Refunded
When your refund shows as “refunded or partially refunded”, we’ve sent the money back to your original payment method.Refunds involving a Currency ConversionIf your payment involved a currency conversion, your refund may differ from the original payment amount. This is due to fluctuations in currency conversion rates.When a payment involves a currency conversion, we apply the conversion rate at that time. If a payment is refunded, we apply the rate at the time of the refund.The conversion rate at the time of the refund may differ from the conversion rate on the original payment. For this reason, the refunded amount may not be the same as the original payment amount.
Completed
When your refund shows as “completed”, the refund is complete, and we’ve returned the money to your original payment method.
Canceled
When your refund shows as “canceled”, we’re unable to process the refund. Please contact the seller for more details.
